CoreRecon Client Support
Managed IT & Cybersecurity Support for Texas Businesses
Need help? Just call. No ticket queue and no waiting for a callback: one of our engineers picks up and starts helping you right away. Serving clients in Corpus Christi, Houston, Dallas–Fort Worth, San Antonio, Austin, El Paso and across Texas.
Client Portal
Current clients: log in for non-urgent requests, to check request status or view your history.
Log in to the portalSecurity emergency? Suspected breach, ransomware or active attack: call immediately, day or night.
Incident line: (361) 248-3258How CoreRecon support works
Real engineers, right away. No tickets.
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You call
Call our support line any time you need IT or cybersecurity help.
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An engineer answers
You talk directly to an engineer who starts working on your issue immediately, remotely or on-site.
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We fix & document
We resolve the issue, document what we did and keep monitoring so it doesn’t come back.
Ways to reach us
Choose what works best for you
Phone (fastest)
Call (361) 888-4151 and talk to an engineer right away. Best for anything urgent.
Client Portal
Log in to submit non-urgent requests, check status and review past work.
Send details to info@corerecon.com for non-urgent questions.
What we support
What our IT support covers
Remote and on-site help for your people, devices and network, plus security support for our cybersecurity clients.
Managed IT support
- Desktops, laptops & servers
- Network & Wi-Fi infrastructure
- Microsoft 365 administration
- Email setup & troubleshooting
- User accounts & access
- Software installs & updates
- Printers & peripherals
- VoIP phone systems
- Backup monitoring
Cybersecurity support
- Endpoint detection & response (EDR)
- Firewall management
- Security alert investigation
- Incident response
- Compliance technical questions
- 24/7 SOC monitoring
Service levels
Response times you can count on
Call and talk to an engineer immediately. No ticket, no callback queue.
Target response for issues affecting your business operations.
Portal and email requests are acknowledged within one hour and resolved per your agreement.
Our SOC catches many issues before they ever reach your team.
Local IT support across Texas
IT support in every major Texas metro
From the Coastal Bend to Dallas–Fort Worth, CoreRecon engineers provide remote and on-site managed IT and cybersecurity support. Find your city:
Corpus Christi & Coastal Bend
IT support in Corpus Christi →San Antonio area
IT support in San Antonio →Dallas–Fort Worth
IT support in Dallas →FAQ
IT support questions
How do I get IT support from CoreRecon?
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Call (361) 888-4151 and an engineer will help you right away. Current clients can also log in to the Client Portal for non-urgent requests.
Do I have to submit a ticket?
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No. You can simply call and talk to an engineer immediately. The portal is there if you prefer it for non-urgent requests.
Do you provide after-hours and emergency support?
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Yes. Our Corpus Christi office is staffed 24/7 and our SOC monitors client environments around the clock. For a security emergency, call (361) 248-3258.
Do you offer on-site IT support?
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Yes. We provide remote and on-site support for desktops, laptops, servers and networks across Texas, including Corpus Christi, San Antonio, Houston, Austin and Dallas–Fort Worth.
What are your response times?
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Phone calls go straight to an engineer. Critical issues have a 15-minute target response, and standard portal or email requests are acknowledged within one hour.
I’m not a client yet. Can you help?
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Yes. Book a free 15-minute tech talk and we’ll show you how CoreRecon managed IT and cybersecurity support can work for your business.
Not a CoreRecon client yet?
Get support like this for your business: real engineers, no tickets, 24/7 security monitoring. Book a free 15-minute tech talk.