Client Portal
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Call Us
(361) 888-4151
How CoreRecon IT Support Works
CoreRecon provides comprehensive managed IT support for businesses throughout Texas. Our dedicated support team is available to resolve technical issues, answer questions, and ensure your systems run smoothly. Whether you need help with network connectivity, email configuration, cybersecurity alerts, or hardware troubleshooting, our technicians are ready to assist.
Support Channels Available to Clients
As a CoreRecon managed IT client, you have multiple ways to reach our support team. You can submit a ticket through the Client Portal above for non-urgent requests, call our direct support line at (361) 888-4151 for immediate assistance, or email our helpdesk. Our team monitors all channels during business hours and provides after-hours emergency support for critical issues affecting your business operations.
What Our IT Support Covers
Our managed IT support agreements include remote and on-site technical assistance for desktops, laptops, servers, and network infrastructure. We handle software installation and updates, printer and peripheral setup, user account management, Microsoft 365 administration, VoIP phone system support, and backup monitoring. For cybersecurity clients, our support extends to endpoint detection response, firewall management, security incident investigation, and compliance-related technical inquiries.
Response Times and Service Level Commitments
CoreRecon is committed to fast response times for all support requests. Critical issues affecting business operations receive priority attention with a target response time of 15 minutes during business hours. Standard support requests are acknowledged within one hour and resolved according to the service level agreement included in your managed IT contract. Our proactive monitoring systems also detect and address many issues before they impact your team, reducing downtime and keeping your Texas business running efficiently.