How to Use IT Support Services
Let’s face it. When you or your company has a computer problem, you need a quick and effective solution from a knowledgeable expert. You can hire someone in house to handle these types of emergencies, but is one person going to have the knowledge to handle any type of computer problem, whether it is software, hardware, network, email, or other type of system? You may need several different employees with different sets of experience. And some systems require support twenty-four hours a day, seven days a week. Now you need three times as many people to cover all shifts. Not to mention if your computers and systems are spread out over a wide geographic area. This is where IT support services can play a big roll in keeping your company up and running without breaking the bank.
In the old days, say ten years ago, it was okay to walk over to the IT specialist’s office when there was a computer problem, and he would probably be able to figure it out eventually. But in today’s fast paced, global marketplace, you need answers and solutions right now. An outage of a major system for even a few hours can wreak havoc in anyone’s business. IT help desk services can be a huge benefit in these circumstances. Just pick up the phone and call IT support, and in seconds, you will be connected with an expert in the particular problem you are facing. This expert can walk you through step by step in solving the problem quickly and efficiently, or through the use of remote software, can take control of the computer and solve the problem over the internet.
With IT help desk services, you are contracting with a company that has a staff of experts in various computer specialties on call around the clock. When you call the 800 number provided to you, typically you will use a short menu system to route your call to the correct division of the call center. Then a person will take the information pertaining to your particular problem. Frequently this person will be able to give you the answer you need or correct the problem remotely. If not, they enter the information into a trouble ticket and escalate it to a specialist. This person, in turn, will have the expertise and experience to quickly walk you through the solution, or robotically solve the problem remotely.
While it’s nice to have someone in house you can go to directly to help, in many circumstances, this just isn’t practical. What if you are working from home or out in the field, or that person works in a different office? Then you have lost all the advantage of an in house IT support person. If you are going to have to pick up the phone and call someone for help, make it to a group of IT support services that can provide you with the fix you need quickly, no matter where you are or when you encounter the problem.
In today’s economy, it is more important than ever to get the most return on your investments. It no longer makes sense to hire a full time employee, and pay all benefits and taxes for someone who can only solve some of your problems some of the time. With IT support services, you pay for what you get, and what you get is on time, knowledgeable IT support, exactly where and when you need it, frequently at much less cost than a single full time employee, never mind hiring a whole staff of IT specialists twenty-four/seven.
Many people feel that dealing with an unknown person, far away, isn’t the best way to do business. But with today’s modern software and network technologies, these IT support experts can take over and work on your computer systems as if they were sitting right in front of them, all the time talking you through the issues and explaining what they are doing. And with the right set of IT help desk services, they can provide monitoring of your network and systems and frequently solve a problem remotely before you are even aware it exists. Imagine coming in on a Monday morning and instead of being greeted with a massive system outage, you simply have an email explaining that a problem occurred at midnight on Sunday and your IT support services solved it remotely?
Use IT support services and keep your business running efficiently.