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24/7 Technical Support

Onsite Support

CoreRecon provides onsite support. When you need assistance, we will dispatch a technician and get the job done quickly and efficiently. Onsite support is necessary when the issue is unable to resolve remotely. Technicians will typically travel onsite when there is a hardware failure or replacement needed. The best part about CoreRecon is that we provide hybrid services when it comes to technical support. We provide onsite support as well as remote support.

Remote Support

CoreRecon provides remote support. Whether you are in the office or offsite, our technicians can remote into your PC to assist. With remote support, you will receive instant help. No matter where you are, our technicians will be able to assist you, rain or shine. You will have timely support and have your issue resolved promptly. Remote support offers a high convenience because our technician will not need to travel onsite unless necessary.

Vendor Support

CoreRecon will contact your software vendors for you. You will no longer have to worry about long wait times during your busy day. Software vendors usually need to remote into your devices, and we will ensure that they can and monitor what transpires so that nothing suspicious occurs without you knowing. Sometimes, suspicious callers claim they are a vendor; before we give them access, we will call to confirm that they are legitimate and guarantee your devices remain protected. We will work with the vendors for your software when convenient for your business so that your office is uninterrupted.

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